FREQUENTLY ASKED QUESTIONS
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21 There is some clips in some periods of time was not recorded in the video, or video plays not smoothly.
-It may be caused by enabling of Motion detection feature, it’s suggested to set it to off in the menu.
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22 Unresolved Issues
-If above problem persists, reset the camera to the default setting (use a paper clip or needle to stab the reset button) and try again. Otherwise, call your local support center.
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23 Unable to Start DVR Supports12~24V Car Use
-Check whether the DC head of the cigarette lighter power cord is damaged or aging.
-Check whether the fuse of the power plug is disconnected or burned.
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24 No Touch Phenomenon
-Touch is invalid during power-on, wait for normal power-on before operation.
-Check whether the touch is damaged, do not touch the screen with sharp objects, it is easy to scratch and damage.
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25 The Rear View Camera Has No Image
- Buy the manufacturer's matching rear-view camera before it can be used.
- Whether the AVIN interface is inserted to the bottom.
- Check if the camera format matches
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26 Carplay Cannot Connect
- The first connection takes a littlelonger.
- Only iPhone supports Carplay.
- Check that the WiFi and Bluetooth functions of the mobile phone are normal.
- Enter Settings-General-Carplay vehicle, delete all records and reconnect.
- Restart the iPhone and reconnect it.
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27 Android Auto Cannot Connect
- Only Android phones are supported.
- Update Auto and related applications on mobile phones to the latest version.
- Check that the WiFi and Bluetooth functions of the mobile phone are normal.
- Restart the Android phone and connect it again.
HOW CAN WE HELP?
Feel free to reach out for any queries. We would be happy to help!
